Pet Water Fountain Picks

PetSafe Drinkwell Stainless Steel Multi-Pet (360) Fountain: specs, filter, pump and common fixes

By The petwaterfountainpicks team · Updated · How we research

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At a glance

Capacity
3.8 L
Power
AC adapter
Pump type
submersible
Bowl / tray
stainless steel
Filter
PAC00-13712

Check price on AmazonFull specs

PetSafe Drinkwell Stainless Steel Multi-Pet (360) Fountain is a 3.8 L fountain for cats and dogs with a stainless steel bowl and body.

Per the manufacturer it plugs into the wall through an AC adapter and moves water with a submersible pump.

It takes filter PAC00-13712 or PAC00-13711, and the maker gives no change interval.

The manufacturer does not state a noise level.

We list 2 sourced fixes for it, mainly filter clogs or turns black fast and noisy or buzzing pump.

On this page

PetSafe Drinkwell Stainless Steel Multi-Pet (360) Fountain specifications

Manufacturer claims, not our measurements. Checked . Source: Source.
SpecValue
Made forcats and dogs
Capacity3.8 L
Bowl / traystainless steel
Bodystainless steel
Pump typesubmersible
Pump power—
PowerAC adapter
Battery—
Runs cordlessno
Claimed noise—
Dishwasher-safefountain parts (not the pump)
App-connected—
Size (L x W x H)36.3 x 36.3 x 23.6 cm
Model codePWW00-13705
Statuscurrent
Filter change interval—

From the maker's pages: Round open design with five interchangeable spouts; the maker pitches it at larger dogs and multi-pet homes.

A dash means the manufacturer does not state the figure in the sources above. How we research.

Which filter and pump fit the PetSafe Drinkwell Stainless Steel Multi-Pet (360) Fountain?

Filters

Pumps

Drinkwell 360 Fountain Carbon Filters (3-pack) (code PAC00-13712) is listed as an original part; media: activated carbon, according to petsafe.com.

Drinkwell Replacement Foam Filters (2-pack) (code PAC00-13711) is listed as an original part; media: foam, according to petsafe.com.

Drinkwell Replacement Pump (code PAC00-13206) is listed as an original submersible pump, according to petsafe.com.

All PetSafe parts: PetSafe filter and pump finder. Timing guide: when to change the filter.

How often does the PetSafe Drinkwell Stainless Steel Multi-Pet (360) Fountain need upkeep?

The maker calls the fountain parts (not the pump) dishwasher-safe.

Work out a rota with the cleaning schedule generator.

Known PetSafe Drinkwell Stainless Steel Multi-Pet (360) Fountain problems and fixes

Causes on file: hair and film built up around the pump impeller; foam pre-filter full of hair and debris, starving the pump. Sources: 2 from support.

Hair and film built up around the pump impeller

  1. Unplug the fountain and lift the motor out.
  2. Pull off the faceplate cover if there is one (a coin or fingernail works) and lift out the small white impeller.
  3. Wash the impeller in soapy water to remove hair and grime.
  4. Scrub the motor cavity with a small round brush or cotton swab, rinse and reassemble.

When to replace a part: The pump is still noisy or weak after a thorough clean.

Source (support): Source · checked

Foam pre-filter full of hair and debris, starving the pump

  1. Take out the foam filter whenever you clean the fountain and check it.
  2. Replace it about every one to two months, sooner in hairy households.
  3. Change the carbon filter on its own 2 to 4 week schedule.

Source (support): Source · checked

Browse by symptom: Filter clogs or turns black fast (1); Noisy or buzzing pump (1). All brand fixes: PetSafe troubleshooting.

Similar fountains from other brands

  • Pioneer Pet Big Max Stainless Steel 128 oz: 3.8 L, shares stainless steel bowl, submersible pump.
  • Oneisall PW03 3.5L Corded: 3.5 L, shares stainless steel bowl, submersible pump.
  • PawsPik Stainless Steel Dog Fountain 1.8 gal: 6.8 L, shares stainless steel bowl, submersible pump.
  • Catit Stainless Steel Flower Fountain: 3.0 L, shares stainless steel bowl, submersible pump.

Current listing: Check price on Amazon