PetSafe and Drinkwell water fountains
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PetSafe sells the long-running Drinkwell fountains in ceramic, stainless and plastic, a large outdoor dog fountain, and the newer cordless-capable HydroSphere. The Drinkwell models are listed for both cats and dogs, so choose by size, material and whether you need a corded or cordless fountain.
On this page
| Model | Capacity | Bowl / tray | Pump | Power | Claimed noise | Filter | Source · Checked |
|---|---|---|---|---|---|---|---|
| PetSafe Drinkwell Stainless Steel Multi-Pet (360) FountainCheck price on Amazon | 3.8 L | stainless steel | submersible | AC adapter | — | PAC00-13712, PAC00-13711 | Source · checked |
| PetSafe Creekside Ceramic Pet FountainCheck price on Amazon | 1.8 L | ceramic | submersible | AC adapter | — | PAC00-13906, PAC00-13711 | Source · checked |
| PetSafe Drinkwell Everflow Indoor/Outdoor FountainCheck price on Amazon | 5.7 L | plastic | submersible | AC adapter | — | PAC00-13067 | Source · 2 · checked |
| PetSafe Drinkwell Outdoor Dog FountainCheck price on Amazon | 13.3 L | plastic | submersible | AC adapter | — | — | Source · checked |
| PetSafe Drinkwell Pagoda Ceramic FountainCheck price on Amazon | 2.1 L | ceramic | submersible | AC adapter | — | PAC00-13906, PAC00-13711 | Source · checked |
| PetSafe Drinkwell Platinum Pet FountainCheck price on Amazon | 5.0 L | plastic | submersible | AC adapter | — | — | Source · checked |
| PetSafe Drinkwell Seascape Ceramic FountainCheck price on Amazon | 2.1 L | ceramic | submersible | AC adapter | — | PAC00-13906, PAC00-13711 | Source · checked |
| PetSafe Seaside Stainless Pet FountainCheck price on Amazon | 1.8 L | stainless steel | submersible | AC adapter | — | PAC00-13906, PAC00-13711 | Source · checked |
| PetSafe Healthy Pet Water Station (2.5 gal)Check price on Amazon | 9.5 L | stainless steel | none | none | — | — | Source · checked |
| PetSafe Healthy Pet Water Station (1 gal)Check price on Amazon | 3.8 L | stainless steel | none | none | — | — | Source · checked |
| PetSafe Healthy Pet Water Station (0.5 gal)Check price on Amazon | 1.9 L | stainless steel | none | none | — | — | Source · checked |
| PetSafe HydroSphere 60 oz Cordless FountainCheck price on Amazon | 1.8 L | stainless steel | wireless | USB + battery | — | — | Source · checked |
| PetSafe HydroSphere 60 oz Stainless Steel FountainCheck price on Amazon | 1.8 L | stainless steel | wireless | USB | — | — | Source · checked |
How is the PetSafe line-up organized?
PetSafe's fountains in our database come in three groups, plus two outliers: the hose-fed Drinkwell Everflow and the pumpless Healthy Pet Water Station, covered on the outdoor dog and no-filter pages. The Drinkwell ceramic and stainless fountains (Pagoda, Seascape, Creekside, Seaside) share a design, a foam pre-filter, a carbon filter and one replacement pump. The large fountains are the Platinum with a built-in 168 oz reservoir, the Stainless Steel Multi-Pet (360) and the Outdoor Dog Fountain at 450 oz. The HydroSphere models use a wire-free pump, an Ion-X filter and UVC sanitation, and one version has a rechargeable battery. All figures below are manufacturer claims, each row links its source and shows the check date.
Which PetSafe fountain fits your home?
These are decision rules from the specs.
- A cat or a small dog, ceramic bowl: the Pagoda and Seascape are 2.1 L, the Creekside 1.8 L. The maker says the Pagoda suits cats and small to medium dogs and the Creekside cats or small dogs.
- A cat or a small dog, stainless steel: the Seaside is a 1.8 L stainless fountain with 360-degree drinking access.
- More than one pet or a bigger dog: the Stainless Steel Multi-Pet (360) holds 3.8 L and has five interchangeable spouts per the maker. For the largest option, the Outdoor Dog Fountain has two reservoirs and UV-resistant plastic for outdoor use, but is bulky.
- No cable in the way: the HydroSphere 60 oz Cordless has a rechargeable battery and motion-activated flow, or steady flow on USB. The maker does not give battery size or run time on the page we read.
If noise matters, note that PetSafe describes the Seascape's low-voltage pump as whisper-quiet but gives no decibel figure, so there is nothing to compare with brands that publish one.
Filters and pumps
Drinkwell uses a foam pre-filter (replace about every 1 to 2 months) and a carbon filter (2 to 4 weeks). The 360 takes its own carbon filter, while the four ceramic and stainless models share another. The PetSafe filters page lists part codes per model, and the pump page covers the shared replacement pump.
Known PetSafe issues
Four causes appear in our fix records. Hair and film around the pump impeller make the pump noisy, and a foam pre-filter full of hair and debris starves the pump so flow drops. For the hose-fed Everflow, the operating guide links leaks to a hose connector that is not fully seated or an unused opening left unplugged, and weak flow to a pump overdue for its 2-week clean. Both are cleaning issues before they are replacement issues, and the troubleshooting section has the steps.
Official links
The link at the top of this page goes to PetSafe's site. Use the product page of your model there for its manual and warranty details. This page relies on published manufacturer information and we have not used the products ourselves. For other makers, see all brands.
PetSafe filters and pumps
- Drinkwell Replacement Foam Filters (2-pack)
PAC00-13711original · Source · Check price on Amazon - Drinkwell Replacement Carbon Filters (4-pack)
PAC00-13906original · Source · Check price on Amazon - Drinkwell 360 Fountain Carbon Filters (3-pack)
PAC00-13712original · Source · Check price on Amazon - Drinkwell Replacement Carbon Filters (3-pack)
PAC00-13067original · change every 2 wk (manufacturer) · Source · 2 · Check price on Amazon - Drinkwell Replacement Pump
PAC00-13206original · Source · Check price on Amazon - Drinkwell Everflow pump (SP-880) original · Source · Check price on Amazon
Known PetSafe issues
Hair and film built up around the pump impeller
- Unplug the fountain and lift the motor out.
- Pull off the faceplate cover if there is one (a coin or fingernail works) and lift out the small white impeller.
- Wash the impeller in soapy water to remove hair and grime.
- Scrub the motor cavity with a small round brush or cotton swab, rinse and reassemble.
When to replace a part: The pump is still noisy or weak after a thorough clean.
Source (support): Source · checked
Foam pre-filter full of hair and debris, starving the pump
- Take out the foam filter whenever you clean the fountain and check it.
- Replace it about every one to two months, sooner in hairy households.
- Change the carbon filter on its own 2 to 4 week schedule.
Source (support): Source · checked
Hose quick connector not fully seated, or an unused opening left unplugged
- Turn the hose off and unplug the fountain.
- Press the hose-side quick connector firmly onto the fountain until it clicks.
- If you moved the hose or float valve to the other side, fit the included plug and washer in the opening you are not using.
- If the float valve was removed for indoor use, plug its opening before filling, because the fountain overflows without it.
Source (manual): Source · checked
Pump needs its 2-week cleaning
- Unplug the fountain and take the hose off if it is outdoors.
- Lift off the housing, remove the foam filter and pull the pump out of the bowl.
- Take off the faceplate and flow dial, the stator and the magnetic impeller, then wash them with warm soapy water and a cotton swab.
- Reassemble, check the flow dial setting and refill.
When to replace a part: The guide says the warranty may be void if the motor is not cleaned, so clean before asking for a replacement.
Source (manual): Source · checked
FAQ
Is Drinkwell the same as PetSafe?
Drinkwell is the fountain line sold under the PetSafe brand. Its filters and pumps carry PetSafe part numbers, such as PAC00-13711 for the foam filter.
Which PetSafe fountain is best for dogs?
Our database lists the Drinkwell Outdoor Dog Fountain (about 13.3 L), the Platinum (5.0 L) and the Stainless Multi-Pet 360 (3.8 L) as the larger options. The maker pitches the 360 at larger dogs and multi-pet homes.
Do PetSafe fountains use a replaceable pump?
Yes. The 360, Pagoda, Seascape, Creekside and Seaside share a replacement pump, PAC00-13206, according to PetSafe.
Where can I find PetSafe manuals and support?
On PetSafe's official site, linked above. We do not have a dedicated support or manuals page recorded for the brand, so search the product page for your model.